How your information is protected
Clinic Check-In was built for one job: running the day's line-up. It keeps as little information as possible, and protects what it keeps.
This is a plain-language guide, not a legal privacy policy.
What this service collects
When you join the queue, the clinic records your initials or name, your mobile number, and — if you share one — a short reason for your visit. That is what it takes to call you when it's your turn.
What appears on screens
Public screens never show names. The waiting-room board and this website show only ticket codes, like W-14, and places in line. Only you can open your own status page.
How your details are stored
Names and phone numbers are encrypted inside the database, so they cannot be read without the clinic's secret key. Old queue records are removed automatically on a schedule — this service runs the waiting line, it is not your medical chart.
Who can see your information
Only signed-in clinic staff can see queue details. Administrator accounts add a 6-digit verification code on top of their password, and sensitive actions are written to an audit log the clinic can review.
Where your information lives
The service is designed to run on servers in Canada, so health information stays in the country, and to support Canada's health-privacy laws — including Alberta's Health Information Act. That is a design goal, not a certification.
Your clinic is the custodian
Your clinic remains the custodian of your health information. This page explains how the software behaves; for the clinic's own privacy policy, ask at the front desk, or email the clinic at cliniconemedical@gmail.com.